Case Studies

Tech & Manufacturing - immediate reduction in travel time and inventory holding costs

Client Challenge

Our client's field technicians were spending time traveling to and from the main equipment depots for supplies and parts, reducing employee productivity. A reliable supply chain for returns did not exist; therefore, parts would be stored in the vehicles, which substantially increased inventory-holding costs. Our client was also experiencing inventory shrinkage.

eBox Solution

eBox drop stations were installed at all field technicians' home-offices enabling them to receive parts without costly travel time and send back returns immediately.

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eBox Process


  
 

     
  Drop stations installed at technicians' homes.   Correct bag flashes when driver arrives at technician's home.   Driver handheld records delivery time, date, & ID. Return packages are scanned.   Technician access card records retrieval date & time.   Return packages placed in head office eShed by 7am.      
 


Benefits

  • Immediate reduction in travel time and an increase in employee productivity.
  • Easier returns processing would generate substantial reduction in inventory holding costs.
  • Drop stations installed at each of the regional offices and nightly pick-up service greatly reduced costly courier expenses.

 

  
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